How to Cancel a Service

Request a cancellation

1. Sign in to the Client Area.
2. Open the service you want to cancel and select Manage.
3. Choose the cancellation option.
4. Select when you want the service to end. Only choose immediate cancellation if you no longer need access.
5. Submit the request and check that the cancellation is shown on the service page.

If you do not see a cancellation option, open a support ticket with the service and the date you want it cancelled.

Before it ends

Download any files, databases and email you want to keep before the cancellation date. Domains and other related services may need to be cancelled separately.

Cancelling a service does not automatically mean a payment will be refunded. If you have a question about an invoice or refund, contact billing support and include the invoice number.