Contacting HEO Systems Support

Open a support ticket

Sign in to the Client Area and open a ticket. Tell us which service or invoice the issue is about and explain what is happening.

For technical problems, it helps to include:

• The error message
• When it happened, including your timezone
• What you were doing when it started
• Anything you changed beforehand
• The game and server version, or the affected website URL

Please remove passwords, API keys, session tokens and payment information from screenshots or logs.

Other ways to get help

Check status.heos.cloud first if a service appears to be offline. You can also join our Discord for general help. If you cannot access the Client Area, email info@heo-systems.com.

Account ownership, payments and private service details should always be discussed through a private support channel.